WARREN, R.I. - When Bob Lyons launched Comsearch 25 years ago, he had one thing in mind - making it easier for the company's customers to do their jobs well and enhance their business results.
"Our goal was always to be an extension of our customers' teams," said Lyons, who is still actively involved in the company today. "That goal has remained the same and today we combine it with a comprehensive portfolio of services that we provide throughout the United States"
With headquarters in Warren, R.I., Comsearch has led the industry in providing time-sensitive estimate review solutions that are designed to enhance business results for customers. Today, the company serves 11 of the top 20 property and casualty carriers, as well as many regional insurers, through its key product offerings - Procheck Property and Procheck Auto.
Procheck Property provides something vital to insurance companies - a cost-effective and time-sensitive alternative to the field inspection of homeowner, commercial and other third-party auto property damage claims.
"We see ourselves as claims specialists," explained Bob Carlson, the company's president and CEO. "As a result, we use our proprietary auditing process to specialize in claims such as residential and commercial property, marine, guardrails, signs, telephone poles, storefronts and others. And, the service is provided in all 50 states."
Comsearch also provides its Procheck Property customers with Fast Track Service. Through this service, property owners can eliminate what can be a time-consuming step - obtaining a contractor's estimate. Comsearch specialists contact the owner directly to discuss the damages, as well as walk them through a small loss, write the estimate and secure an agreed price.
Comsearch also handles third-party auto claims through Procheck Property and through its audits will demand estimates/payments from municipalities, utility companies and other third parties to obtain an agreed price.
As a proven alternative to the field inspection of automobile and other motor vehicle damage claims, Procheck Auto delivers a service that uses the latest technologies to audit estimates that adhere to each customer's guidelines. Procheck Auto staff also contact repairers and/or insureds to secure agreed prices.
And, through the company's open platform, Comsearch can work directly with each customer's systems or with the industry's leading estimating systems from assignment to closure.
"Through Procheck Auto, we research and review more than just automobile estimates," said Carlson. "Our proprietary auditing process also encompasses a variety of other vehicles to provide a complete service to our customers."
Those vehicles include: trucks, motorcycles, snowmobiles, farm tractors, ATVs, RVs and heavy equipment. Comsearch also audits direct repair programs and independent and third-party property damage estimates.
Procheck Auto also gives customers access to the technology-fueled Procheck Parts Locator. This means Comsearch, as part of the research and review process, will find quality parts for the right price and make sure they are delivered on time.
Regardless of the service provided, Comsearch maintains a strong focus on providing quality and technology for superior service.